Frequently Asked Questions
How do I place an order?
The first step is to become a member of the collective. Once you submit your documents and your account is verified, you will be able to place orders.
- Register for an online account
- Confirm your email address
- Log in and submit documentation
- Our team verifies your account within minutes
- Place orders
What are the requirements to get started?
You must be 18+ years of age and have a California ID or proof of residency. Please do not hesitate to contact us by phone for a free consultation or if you have any questions about the requirements to place an order.
Do you have a delivery fee?
No, we do not charge a delivery fee. There is a minimum delivery amount depending on your location.
What cities do you deliver to and what are your minimum delivery amounts?
We deliver all throughout the San Gabriel Valley, including but not limited to:
$30 – Azusa, Baldwin Park, Covina, Glendora, La Puente, West Covina
$35 – City of Industry, San Dimas
$40 – Duarte, El Monte, Monrovia, South El Monte, Walnut
$45 – Arcadia, Diamond Bar, Hacienda Heights, La Verne, Pomona, Rosemead, Rowland Heights, Temple City
$50 – San Gabriel, Sierra Madre
$60 – Brea, Claremont, La Habra, Montclair, Pico Rivera, Whittier
$70 – Alhambra, Altadena, Chino Hills, Monterey Park, Montebello, Ontario, Pasadena, San Marino, Santa Fe Springs, South Pasadena, Upland, Yorba Linda, La Mirada
If you do not see your location here, please contact us and we will do our best to accommodate you.
What are your 1/8th prices for flower?
We have three tiers of pricing satisfying varying budgets and lifestyles.
Do you have any first time patient deals?
Yes! All first timer’s automatically receive a free gift on their first order.
How long do deliveries usually take?
We strive to make most deliveries in about 30 – 45 minutes, but may take up to an hour or more depending on traffic conditions and your delivery location. We will always send out an ETA when we have a driver heading to you with your order.
What are the hours of operation?
We are open from 8:00 AM to 4:00 AM Tuesday – Sunday and 8:00 AM – 6:00 PM on Mondays. Last call for delivery is 30 minutes prior to closing.
What payment methods do you accept?
Orders can be paid via Cash, Credit or Debit upon delivery. If you are paying via Credit or Debit, the name on the card must match the name of the customer; a signature will be required at delivery. Please contact us if you need any assistance or have any concerns.
What is your refund and exchange policy?
All sales are final. We are not responsible for exchanging or refunding any products due to user error, personal tastes or preferences. Defective merchandise or products may be returned, exchanged or refunded if we are notified within 24 hours of the original delivery. All defective return, exchange and/or refund items must have the original packaging to receive a refund or exchange. Defective vape tanks must meet all the above requirements and have a minimum of 50% of the oil remaining in the tank to receive a refund or exchange. We reserve the right to refuse service to anyone.