Frequently Asked Questions
How do I place an order?
The first step is to become a member of the collective. Once you submit your documents and your account is verified, you will be able to place orders.
- Register for an online account
- Confirm your email address
- Log in and submit your documents
- Documents will be verified in a few minutes
- Place orders
What are the requirements to become a member?
You must be 18+ years of age, have a valid doctor’s recommendation, and California ID or proof of residency. If you don’t have a recommendation, you can get one online with Heally. Please do not hesitate to call if you have any questions about the requirements to place an order.
Where do you delivery to?
We deliver all throughout the San Gabriel Valley, including but not limited to:
Alhambra, Altadena, Arcadia, Azusa, Baldwin Park, Chino Hills, City of Industry, Claremont, Covina, Diamond Bar, Duarte, El Monte, Glendora, Hacienda Heights, La Puente, La Verne, Monrovia, Montclair, Montebello, Monterey Park, Pasadena, Pico Rivera, Pomona, Rosemead, Rowland Heights, San Dimas, San Gabriel, San Marino, Santa Fe Springs, Sierra Madre, South El Monte, South Pasadena, Temple City, Upland, Walnut, West Covina, Whittier.
If you do not see your location here, please contact us and we will do our best to accommodate you.
Do you have a delivery fee?
No, we do not charge a delivery fee. There is a minimum delivery amount depending on your location.
What are your minimum delivery amounts?
$30 – Azusa, Baldwin Park, Covina, Glendora, La Puente, West Covina
$35 – City of Industry, San Dimas
$40 – Duarte, El Monte, Hacienda Heights, Monrovia, Rowland Heights, South El Monte, Walnut
$45 – Arcadia, Diamond Bar, La Verne, Pomona, Rosemead, Temple City
$50 – San Gabriel, Sierra Madre
$60 – Claremont, Montclair, Pico Rivera, Whittier
$70 – Alhambra, Altadena, Chino Hills, Monterey Park, Montebello, Pasadena, San Marino, Santa Fe Springs, South Pasadena, Upland
Do you have any first time patient deals?
Yes! All first time patients receive a free gift on their first order.
How long do deliveries usually take?
We strive to make most deliveries in about 30 – 45 minutes, but may take up to an hour or more depending on traffic conditions and your delivery location. We will always send out an ETA when we have a driver heading to you with your order.
What payment methods do you accept?
Orders can be paid via Cash on Delivery, Credit or Debit. If you are paying via Credit or Debit, the name on the card must match the name of the patient family a signature will be required at delivery. Please contact us if you need any assistance or have any concerns.